Once again, I’m back in Montreal, QC. Needless to say, the past 5 days have been very interesting. First, I’m traveling with a group of people from work. I’m staying in the Opus Hotel that I stayed at in March, but there isn’t over a meter of snow on the ground. In fact, the construction [...]

You know customer service is going downhill when the DMV gives you the best customer service you’ve had all week. Since last post, two different experiences gave me a sour taste of retail and medical professions. Scenario #1: RC WilleyI bought a new dining table and chairs from them in April. Delivery was 3 weeks [...]